Privacy Policy
This policy explains how Lockdbook (“we”, “us”) collects and uses personal information on lockdbook.com.au while the provider waitlist is open. We aim to follow the Australian Privacy Principles under the Privacy Act 1988 (Cth) where they apply.
1. Who we are
Lockdbook is an Australian sole-trader business. For privacy questions or access requests, email [email protected].
2. What we collect on the waitlist
When you join the provider waitlist, we collect:
- Working name
- Email address
- State or territory
- The date and time you joined
We also receive basic technical data needed to run the site (for example IP address and browser type in server logs) and use a simple spam trap on the form. We do not ask for payment details on the waitlist.
3. Why we collect it
- To contact you about Lockdbook opening in your area
- To plan launch capacity by state
- To keep the waitlist secure and free of bots
4. Who sees your information
Waitlist details are stored in our Cloudflare database and are only accessed by Lockdbook admin for running the waitlist. We do not sell your email list. Hosting and email delivery providers (currently Cloudflare, and Gmail for receiving hello@ mail) may process data as needed to provide those services.
5. How long we keep it
We keep waitlist entries until you ask us to remove them, or until we decide the waitlist is no longer needed (for example after you are invited onto the platform or after a reasonable period if you do not join). You can email us any time to be deleted from the list.
6. Cookies and age gate
The 18+ confirmation is saved in your browser’s local storage on that device so we do not ask every visit. We do not use advertising cookies on the waitlist page.
7. Later features
When Lockdbook launches accounts, verification photos, chat and bookings, we will update this policy before those features collect extra personal information (such as ID images, phone numbers or addresses). Those details are not collected by the waitlist form.
8. Security
We use HTTPS and store waitlist data in a private database. No online system is perfectly secure. If we become aware of a serious breach affecting your personal information, we will take steps required by law, including notifying you where appropriate.
9. Your choices
- Ask what waitlist information we hold about you
- Ask us to correct it
- Ask us to delete your waitlist entry
Email [email protected]. We will respond as soon as we reasonably can.
10. Overseas disclosure
Our website and database are hosted on Cloudflare’s global network. That means your information may be processed on servers outside Australia. We use providers that offer contractual and technical protections appropriate to this kind of hosting.
11. Changes
We may update this policy. The “Last updated” date will change when we do. The current version will always be on this page.
This is a plain-language policy for the waitlist launch. Update it with a lawyer before collecting ID documents, client phone numbers, chat messages or addresses.